Strengthening client relationships and improving services
Reservatic provides an online appointment booking system for all sectors of public service. Each service has different needs. One of the great strengths of the entire Reservatic team is the quick and friendly solution to client requests for the development of new functions that improve the entire system.
A new feature added to our booking system gives service providers the ability to determine when to send client satisfaction surveys. These surveys are created by the service providers themselves and contain specifically the information they need to provide the best possible service. The new feature allows them to choose whether the survey is sent only once—after the first appointment—or after every completed booking. This step enables providers to better assess client satisfaction and improve the services offered.
Thanks to this new feature, providers can receive both useful and ongoing feedback from clients. For example, they can track changes in client attitudes after different service experiences or interactions with various staff members. This not only gathers client-needed information but also constructive criticism to adapt services according to clients' needs.
This update helps strengthen relationships between providers and clients through continuous feedback collection. The ability to send the survey either once or repeatedly allows providers to better understand their clients' needs and preferences, enabling them to offer better and more personalized services.